IT Servicedesk Specialist

Birou
Cluj-Napoca, Romania
  • Un environnement de travail collégial et bienveillant
  • Nous vous aidons à tirer le meilleur parti de votre carrière
  • Ensemble, nous trouvons des solutions innovantes et durables

C’est en vous épanouissant que vous aiderez notre entreprise à croître

Travailler pour une société ambitieuse dans un secteur dynamique

Our IT service desk is the face of our corporate IT department towards the Vos Logistics organisation. Our service desk operations are delivered through a consistent set of tools and processes providing efficient and cost effective IT Services to our customers.
As a member of the IT service desk your mission will be to support our internal users in their day to day work to improve their productivity and effectiveness.

Key reponsabilities:

- Registers and analyzes incidents in order to get them classified and assigned to the right person within the corporate IT Department;
- Uses effective questioning to accurately identify and define user problems or requests;
- Monitors tickets regarding to the (internal) service level and expertise;
- Takes care of authorization duties (user administration, user profiles, configuration management etc.);
- Directly handles first and (sometimes) second line support – troubleshoots IT related problems from in-house software to hardware;
- Forwards complex tickets to the second line support;
- Is aware of the status and progress of tickets and informs users about modifications/details;
- Provides support and (technical) advise to users in the use of the present information system;
- Communicates between the organization and the supplier regarding solving the incidents;
- Workplace management, instalIs, configures, and maintains user workstations and associated peripherals.;
- Performs management activities on server level;
- Process improvement, identifies and proposes imprevements to IT processes;
- Performs several system management tasks on server level and ensures the back-ups are executed;
- Creates a positive customer support experience and builds strong relationships trough deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude;

We have your job! Do you have the skills?

As a potential IT Servicedesk Specialist you:︆︈︅︂︆︌︉︁​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎
- Have a Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
- Minimum 1-2 years’ experience in IT networking role;
- Must speak English fluently ;
- Have strong communication skills, strong analytical capabilities and good problem solving skill;
- Have a proactive and accurate attitude;
- Set priorities easily and switch easily and quickly between different tasks;
- Are able to work independently and in a team.

Nous proposons

- A competitive salary;
- Other interesting secondary benefits such as a premium health insurance, meal tickets etc.;
- A career within an international professional organization with an informal atmosphere;
- An interesting and challenging job in a professional, international logistics organization;
- The possibility to develop yourself on the job as well as by training and course.

Your new work environment

"Tous nos départements rassemblent le puzzle : ensemble, nous poursuivons le même objectif, celui d'améliorer nos services quotidiennement."
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Vos compétences correspondent-elles à nos critères ?
Postulez encore aujourd'hui et devenez membre de notre équipe.

Jacques Panossian
Responsable des Ressources Humaines