Customer Service Medewerker

You have knowledge of transport and logistics processes, relevant laws and regulations, and transport and border documents. Additionally, you work with WMS and/or TMS systems and are skilled in data processing. Thanks to your insight into transport options, delivery times, and rates, you can properly inform and advise customers.

You make agreements with customers based on standards, for example during operational performance discussions, and coordinate these internally. You secure made agreements in the applicable SOPs, independently monitor progress, and guide the processing of relevant data. You discuss non-standard matters with your supervisor.

You maintain external customer contacts primarily in Dutch and English, exchange information, and handle inquiries independently. Internally, you collaborate with colleagues to ensure customer agreements run smoothly, even when interests differ. Additionally, you prepare reports and professionally resolve standard complaints and bottlenecks.

In addition to external customer contact, you also have a lot of contact with colleagues from different departments; you are a spider in the web. With your accuracy, communication skills, and service-oriented attitude, you contribute to efficient service delivery and high customer satisfaction in a diverse customer base.