Customer Service Representative

You are the daily point of contact for one or more clients and know exactly what is happening within their logistics operation. Whether it's a shipment, a warehouse issue, or a process deviation: you maintain overview, act quickly, and ensure that matters are resolved before they become problems.

You work daily with colleagues from transport planning, warehouse, operations, and other internal departments. In doing so, you form the connecting link between the client and the organization. You monitor agreements, ensure correct administrative handling, and keep clients proactively informed of progress. When delays, deviations, or other operational challenges arise, you take the initiative to involve the right parties and reach an appropriate solution.

In addition to your responsibility for client service, you fulfill the role of safety representative. In this role, you identify opportunities for improvement in the areas of safety and working conditions, and contribute to a safe working environment at the facility.

Through your insight into logistics processes and service delivery, you know how to manage expectations and actively contribute to high customer satisfaction. In doing so, you build sustainable relationships with clients and ensure that agreements made are honored and documented.

Additionally, you spend approximately 20% of your work on quality management. In this role, you are responsible for maintaining and monitoring the quality system within the local business unit. You oversee compliance with established processes and procedures, support audits, and actively contribute to maintaining certifications, including ISO certification. By continuously identifying and following up on improvements, you make an important contribution to the quality of our services.

In this position, you have significant responsibility and freedom to work independently. You maintain contact with clients in both Dutch and English, make operational agreements, and ensure clear feedback to all involved parties. Thanks to your accuracy, service-oriented approach, and understanding of logistics processes, you make a difference for our clients every single day.