IT Servicedesk Employee

Office

Warszawa, Poland

Un environnement de travail collégial et bienveillant
Nous vous aidons à tirer le meilleur parti de votre carrière
Ensemble, nous trouvons des solutions innovantes et durables

Je veux postuler pour le poste

C’est en vous épanouissant que vous aiderez notre entreprise à croître

Travailler pour une société ambitieuse dans un secteur dynamique

Registers and analyzes incidents in order to get them classified and assigned to the right person within the corporate IT Department;
Discovers and determines the actual problem/request through questioning;
Monitors tickets regarding to the (internal) service level and expertise;
Takes care of authorization duties (user administration, user profiles, configuration management etc.);
Directly handles first and (sometimes) second line support – troubleshoots IT related problems from in-house software to hardware;
Forwards complex tickets to the second line support;
Takes care of up-to-date knowledgebase for the first and second degree ICT Helpdesk;
Performs other tasks indicated by superior.

We have your job! Do you have the skills?

Secondary/ higher education in IT with relevant IT certificates preferred
1 year experience in a similar job within international atmosphere
Good command in English( B2 level)
Able to work in a team as well as independently
Knowledge of software and hardware systems
Willing to work in the evenings and weekends(shifts)

Nous proposons

An interesting and challenging job in a professional, international logistics organization;
The possibility to develop yourself on the job as well as by training and courses;
We invest to keep you up to date with the newest IT infrastructure developments;
Competitive salary and employee benefits package.

Your new work environment

"Tous nos départements rassemblent le puzzle : ensemble, nous poursuivons le même objectif, celui d'améliorer nos services quotidiennement."

Meer over deze locatie

Vos Logistics is a specialist in the field of transport and customer-specific logistics services. Vos Logistics is active across Europe with a network of 30 own branches. Together with 2500 employees, the company operates a modern fleet of 1100 vehicles, 4000 loading units and 300000m2 storage capacity. In the bulk and volume transport markets, Vos Logistics ranks among the largest road hauliers in Europe. The strength of the company lies in the combination of a pan-European network, advanced ICT-systems and the focus on quality and service.

Vos compétences correspondent-elles à nos critères ?
Postulez encore aujourd'hui et devenez membre de notre équipe.

Je veux postuler pour le poste

Jacques Panossian

Responsable des Ressources Humaines